Tenant Services

If you are a resident in a Hood & Company property, we want to make sure your home is maintained and that maintenance emergencies are dealt with quickly. To help us do this, please follow our guidelines below. If a maintenance request IS an EMERGENCY, call our office during normal business hours at 501-622-3131 or 870-534-6483. After hours, please call 901-212-6908. If you require maintenance that is not an emergency, please complete the Maintenance Request Form and we will process it as soon as possible. Remember, an emergency is anything relating to the property under the lease that is threatening to life, health, or extreme damage to the property and cannot wait until the next business day for repair. Hood & Company retains the right to determine the status of maintenance requests. When we visit your home to perform maintenance, our contractors will ALWAYS make their presence known to you before entering. Please rest assured that we will do everything we can to avoid surprising you in your own home! Regular maintenance is scheduled between the hours of 8:30AM and 5PM Monday through Friday. Please be prepared for our maintenance personnel to visit you soon after you submit your request. We have included a couple of links to help you stay in touch.

Notice to Tenants:

Many people have difficulties paying their rent and other bills these days. Your money problems can only be solved if you don't ignore them. They won't go away and the longer you leave them, the worse they get. If you fail to pay your rent you are at risk of losing your home.
Hood & Company does not wish this to happen but can only help you if you contact us. Communication is the key to helping you resolve your difficulties. Please notify us as soon as possible. Avoiding the problem is not a solution.